Avaya Voicemail Setup
Avaya Voicemail is a powerful component of the Avaya Phone System. The voicemail can not only record greetings and callers leaving you messages, but also handle the auto attendants. It is the complete recording media for the spoken word on your office phone system. There are many types of Avaya Voicemail, dating back to the mid 1990s, and all are complex to configure for an office phone system.
If you’re using Avaya Intuity or Avaya IP Office Voicemail as a user and need to record your greetings, you can use “Visual Voicemail” or what often is called prompted voicemail. Follow the prompts on the screen.
If you’re trying to program the voicemail, here is a guide to that operation.
It is advised that you use a trained Avaya system programmer to configure your voicemail, which you can obtain at AvayaSales.com by submitting a ticket.
This guide is for the Intuity Mode Voicemail, which is one of the robust voicemails for the Avaya Phone System.
LOGGING IN FOR THE FIRST TIME
1. From your office phone, dial *17 .
2. Enter your extension number and # key
3. When prompted for your password press # only, as you do not yet have a password.
4. Next, you will be prompted to enter a new password. Your new password must be at least 4 digits, cannot
match your extension number, cannot be the same number repeated and cannot be consecutive digits.
a. Enter your new password and # sign.
b. You will be prompted to re-enter your new password and # sign.
5. Next, you will be prompted to record your name.
a. Press 1 to record your name (first name & last name).
b. Record your name, then press 1.
c. Press 2 3 to listen to your name.
d. Press 21 to re-record if necessary
e. Press *# to approve your name.
YOU SHOULD RECORD YOUR GREETING RIGHT AWAY
1. Press 3 to administer your greetings.
2. Press 1 to create your greeting.
3. “Enter greeting number”. Choose the appropriate greeting number (1 – 9)
4. Press 1 to record your personal greeting.
a. Record your greeting, then press 1.
b. Press # to approve your greeting. Or
c. Press 2 3 to listen to your greeting. Or
d. Press 2 1 to re-record.
5. YOU MUST NEXT ACTIVATE GREETING 1 FOR ALL CALLS
a. “To make greeting 1 active for ALL CALLS, Press 1.”
Greeting Examples: “This is __(your name/department)______. I’m either on my phone or away from my desk.
Please leave your name, number, and reason for calling at the tone or press 0 for immediate assistance.”
“Hello, and thank you for calling (company name). This is ____________and today is (day & date) I am either on my
phone or away from my desk. Please leave a detailed message at the tone and I will return your call as quickly as
possible. If you need immediate assistance
To retrieve messages from outside of the office, dial your direct dial number or dial your
extension on the main number; when you hear your greeting, dial *7 .
To record a message Press 1
To get your messages, Press 2
To Administer Greetings, Press 3
To Administer Personal Options (name recording, password), Press 5
TO LISTEN TO MESSAGES
1. Log in to VOICE MAIL.
2. Press 2 to get messages.
3. Press 0 to listen to messages.
4. Press * D to delete your messages.
5. Press # to skip and go to the next message.
6. If you wish to respond to, or forward the message
Press 1 and follow instructions.
Other Options:
Press 3 to pause
Press 5 to back up 5 seconds OR Press 6 to advance 5 seconds
Press 0 to replay from the beginning
Press **U (**8) to undelete
Press *T (*8) to transfer out of voicemail and dial an extension on the switch
Press **9 to disengage from the voicemail system
Related Questions
Who can program Avaya Voicemail?
Answer: Avaya Sales can provide remote support to program your Avaya Voicemail system. Contact them at (877) 297-1298
Who Configures Avaya Voicemail?
Answer: Typically, this is done by an Avaya System programmer, who can be located by calling Avaya Sales at (877) 297-1298
Who sets up Avaya Voicemail?
Answer: An Avaya administrator or programmer sets up Avaya Voicemail. To request assistance, contact Avaya Sales at (877) 297-1298
Who Repairs Avaya Voicemail?
Answer: To get Avaya Voicemail repaired, contact Atlantic Business Systems, a national repair center for Avaya Voicemail at 1-888-430-4041
